BLACKROLL App FAQ

Getting started with the app

Four tabs: Home, Explore, Shop and You. Settings sits inside You, via the gear icon.

See your personalised starting point: a highlighted routine, fresh recommendations and a daily article based on your goals and equipment.

Browse the full content library. Find programs, routines, exercises and articles, build custom routines and save favourites with the heart icon.

Browse and buy BLACKROLL products and equipment.

Visit your personal space. View your profile and activity, follow programs and courses, manage saved routines and update your recovery preferences.

Tap the gear icon in You. Manage your profile, shop country, notifications, privacy, terms and support.

Understanding routines, programs and more

A group of exercises built around a specific goal or purpose.

A session you build yourself. Select and arrange exercises from the library, adjusting duration and reps where available.

A multi-week plan made up of routines. Programs support your goals and help you build lasting habits.

A single movement you can add to a custom routine.

Expert information on mobility, recovery, health and performance.

Structured learning content on movement, recovery, sleep and performance. Available in Germany, in German, for now.

Finding and saving your content

Yes. Go to Custom Routines, browse the exercise library and build your own routine.

Go to You → My Routines → Custom Routines. Add exercises and arrange them in your preferred order.

Go to Explore and tap the heart, or scroll down. You'll find your favourite and custom routines there.

Check Explore → My Routines, under Favourites or Custom Routines. Still missing? Email [email protected] with your account email and the exercise or routine name.

Personalising your recommendations

Use search and filters in Explore, or build a custom routine from the exercise library.

Update your goals, sports and equipment in You → Your recovery profile.

Use the equipment filter in Explore. Select the equipment you actually have available.

Troubleshooting technical issues

Check you're on the latest app version, with a stable internet connection.

Check your device volume, silent mode and app version.

Update the app, restart your device and try again.

Yes, though they may open in your browser.

What's new

A new content structure: programs, routines and exercises, plus articles, courses and recovery content. Some content works differently to before.

The exercise library and coaching expertise remain at the heart of the app, for mobility, activation, strengthening, performance and recovery.

Unavailable for now.

We're improving individual exercise access, filters, custom routines, routine playback, personalised recommendations and movement analysis.

Loyalty

The Circle is BLACKROLL’s loyalty program. Collect points through different activities, unlock benefits and get rewarded as you progress.

Create a free BLACKROLL account or sign in to join The Circle. Your membership connects across the BLACKROLL app and web, so all the points you collect contribute to the same balance and progress.

You can collect points through different activities, including shopping with BLACKROLL, completing routines in the app and more.

Head to the You tab in the BLACKROLL app to find The Circle and check your points and progress.

You can redeem your points for rewards in the BLACKROLL shop.

Circuits are the three levels of The Circle: Explorer, Insider and Inner Circle. As you progress, you move closer to the core and unlock more benefits.

Your benefits grow as you progress through The Circle. Depending on your Circuit, you can unlock rewards, exclusive access and member benefits

Contact and support

Email [email protected]. Include your account email, device model, operating system and the relevant exercise, routine or course.