Complaints | BLACKROLL®

Who should I contact if I have a complaint?

If you are a private customer, follow the instructions below.

If you are a business customer or retailer, you can submit your complaint here .

What is the nature of your complaint?

Submit your complaint regarding your RECOVERY BASE or COMFORT TOPPER here.

Important Note:
Be sure to include information about your order—such as the order number, date of purchase, and photos of the defect—when submitting the form.

Important note regarding electrical appliances:
Please indicate at the very bottom of the form that the item is an electrical appliance. Then fill out all additional questions. The claim can only be processed if the claim form is completely filled out. Processing may take a few days.

Fill out the complaint form here.