Contact & Service

Who would you like to get in touch with? Please select the relevant contact.

Due to the high volume of enquiries, it may currently take around 2 d before we can assist you.

We apologise for any inconvenience.

Find all the information about the returns process here.

Our customer service team is available during the following hours:

Mon to Fri: 8 am – 5 pm

For callers from Germany and Austria

We're available during the following hours:

Mon to Fri: 8 am – 5 pm

Due to the high volume of enquiries, it may currently take around 2–3 working days before we can assist you.
We apologise for any inconvenience.

We're available to our retailers and business partners at the following times:

Mon to Thu: 9:00 am – 5:30 pm
Fri: 9:00 am – 4:00 pm

[email protected]

Due to the high volume of enquiries, it may currently take 2–3 working days before we can assist you.
We apologise for any inconvenience.

Find more information on dates and bookings at the BLACKROLL® Academy.

[email protected]

Because we're handling a high volume of enquiries, it may take around 5 working days before we can assist you.
We apologise for any inconvenience.

[email protected]

Because of the high volume of enquiries, it may currently take 2–3 working days before we can assist you.
We apologise for any inconvenience.

Join the BLACKROLL® team – apply here.

[email protected]

To make an enquiry, go to our partnerships page and fill in the contact form there. Your enquiry will be sent directly to our partnerships team, who'll get back to you as soon as possible.

General Contact Form

For general inquiries about products, orders, delivery, and shipping, you can also reach us directly via our contact form. For complaints, please use our complaint form. 
We look forward to hearing from you!