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Returns

How do I return my goods?

Please note that the return option is only intended for our private customers. Business customers please contact support@blackroll.com.

Enter your order number, address data and returned products. 2.

2. tick the relevant key number (1-7) as the reason for return (your return slip is enclosed with your order or you can download it here).

3. put the completed return form in the parcel!

Create a free returns label and stick it on the box. 5.

5. hand in the parcel at the nearest collection point of one of our shipping partners.

Important: The return can only be processed if the return slip is completed in full.

Be processed. Processing may take a few days. We ask for your understanding.


You are sending your return from Germany:
Create return label

You are sending your return from Austria:
Create return label
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Free delivery Free delivery
90-day return policy 90-day return policy
More than one million happy customers More than one million happy customers